warranty-policy
Forest Cedar Limited Warranty
Forest Cedar provides a One-Year Limited Warranty for eligible wooden sauna products purchased directly from Forest Cedar by the original purchaser.
What This Warranty Covers
This warranty covers manufacturing defects in materials and workmanship under normal residential use during the applicable warranty period.
What This Warranty Does Not Cover
This warranty does not cover:
- Normal wear and aging
- Natural variations in wood color, grain, or texture
- Damage caused by improper installation
- Damage caused by misuse, modification, neglect, or accidents
- Damage caused by failure to follow installation or operating instructions
- Damage caused by extreme environmental conditions beyond normal intended use
- Cosmetic changes that do not affect product function
Delivery Damage
Damage that is visible at the time of delivery should be documented and reported to Forest Cedar customer support promptly after delivery. Delivery damage is handled separately from warranty claims.
How to Submit a Warranty Claim
Please contact us at sales@forestcedar.com and provide:
- Order number
- Product model
- Description of the issue
- Clear photos or videos showing the issue
Our support team will review the claim and determine the appropriate solution, which may include replacement parts, repair assistance, or another remedy where applicable.
Warranty Limitations
This warranty applies to the original purchaser only and is not transferable. Warranty coverage is subject to verification of the product, purchase, and reported issue.
Contact: sales@forestcedar.com
Phone: +1 (347) 552-9184
Support Hours: Monday–Friday, 9:00 AM–6:00 PM EST