Refunds & Returns

Transparency and fairness are the core of ForestCedar. Please review our policies for US orders below.

1. Order Cancellation & Modification

We understand that plans change. Our cancellation fees depend on the production stage of your custom sauna:

  • Within 48 Hours: Free cancellation. You will receive a full refund.
  • After 48 Hours: A $200 handling fee applies, as materials have already been allocated for production.
  • After Shipment: If the order has already left our facility, you are responsible for Round-trip Freight costs plus a 20% Cancellation Fee.

2. 30-Day Return Policy

You have 30 natural days from the date of receipt to request a return. To qualify, the item must be unused, unmodified, in its original packaging, and include all labels.

Change of Mind / Buy's Remorse

If you wish to return a non-defective product (e.g., changed mind, ordered wrong size):

  • Customer pays Round-trip Shipping Fees.
  • A 20% Restocking Fee will be deducted from the refund.

Non-Returnable Items

The following cannot be returned: Clearance items, bulk commercial purchases, or used/modified products.

3. Damages & Quality Issues

CRITICAL: 24-Hour Reporting Window
Please inspect your delivery immediately upon arrival. You must report any visible damage, defects, or missing parts within 24 hours of delivery.
  • Reported within 24 Hours: ForestCedar will provide a free replacement or cover the cost of missing parts.
  • Reported AFTER 24 Hours: The damage will be considered customer-caused. A 20% Fee plus shipping charges will apply for replacements.

Note: We require 5–10 clear photos or videos of the damage to process your claim. Inspection takes 1–3 days.

4. Warranty Coverage

ForestCedar offers a Three-Year Limited Warranty on all wooden saunas, covering material and workmanship defects. This warranty is non-transferable and applies to the original purchaser only.

Exclusions: Normal wear and tear, improper installation, or damage caused by misuse are not covered. Damage visible upon delivery is NOT a warranty claim; it must be reported as shipping damage within 24 hours.

5. Installation Services

We offer professional on-site installation for a flat fee of $1,600.

  • Refundable: If the sauna has NOT yet been installed, the $1,600 fee can be refunded.
  • Non-Refundable: Once installation service is completed, the $1,600 fee is strictly non-refundable.

6. Return Shipping Responsibility Summary

Return Reason Who Pays Shipping? Additional Fees
Defective / Damaged / Wrong Item ForestCedar None
Customer Preference / Wrong Order Customer 20% Restocking Fee
Used Saunas Customer Not Returnable

7. How to Start a Return

Do not ship items back to the return address without prior authorization. Unauthorized returns may be rejected.

  1. Contact support to initiate a request.
  2. Provide order number and required photos/videos.
  3. Once approved, we will provide the nearest return warehouse address.
  4. Refunds are processed within 7–14 business days after inspection.

Contact Support

Email: sales@forestcedar.com

Phone: +1 (347) 552-9184

Hours: Mon - Sat, 9:00 AM – 6:00 PM

CONTACT INFO

Email: sales@forestcedar.com

Phone No: +1(347)552-9184

Company: Pyndora Inc 
Address: 30 N Gould St Ste R Sheridan, WY 82801）

Support: Mon to Fri, 9AM-6PM EST