Refunds & Returns

Transparency and fairness are the core of Forest Cedar. Please review our policies for US orders below.

1. Order Cancellation & Modification

We understand that plans change. Our cancellation fees depend on the production stage of your custom sauna:

  • Within 48 Hours: Free cancellation. You will receive a full refund.
  • After 48 Hours: A $200 handling fee applies, as materials have already been allocated for production.
  • After Shipment: If the order has already left our facility, you are responsible for Round-trip Freight costs plus a 20% Cancellation Fee.

2. 30-Day Return Policy

You may request a return within 30 calendar days of delivery. For non-defective returns, the customer is responsible for return freight and a 20% restocking fee. If the product is defective, materially damaged, or the wrong item was delivered, Forest Cedar will cover the approved return or replacement shipping costs.To qualify, the item must be unused, unmodified, in its original packaging, and include all labels.

Change of Mind / Buy's Remorse

If you wish to return a non-defective product (e.g., changed mind, ordered wrong size):

  • Customer pays Round-trip Shipping Fees.
  • A 20% Restocking Fee will be deducted from the refund.

Non-Returnable Items

The following cannot be returned: Clearance items, bulk commercial purchases, or used/modified products.

3. Damages & Quality Issues

CRITICAL: 48-Hour Reporting Window
Please inspect your delivery upon arrival. To ensure a seamless replacement process, any visible damage, defects, or missing parts must be reported within 48 hours of delivery.
  • Reported within 48 Hours: Forest Cedar will provide a free replacement or cover the cost of missing parts at no charge to the customer.
  • Reported AFTER 48 Hours: We will still assist with repair parts, but shipping and a replacement fee may apply.

Note: We require 5–10 clear photos or videos of the damage to process your claim. Inspection takes 1–3 days.

4. Warranty Coverage

Forest Cedar offers a One-Year Limited Warranty on all wooden saunas, covering material and workmanship defects. This warranty is non-transferable and applies to the original purchaser only.

Exclusions: Normal wear and tear, improper installation, or damage caused by misuse are not covered. Damage visible upon delivery is NOT a warranty claim; it must be reported as shipping damage within 48 hours.

5. Installation Services

We offer professional on-site installation for a flat fee of $1,800.

  • Refundable: If the sauna has NOT yet been installed, the $1,800 fee can be refunded.
  • Non-Refundable: Once installation service is completed, the $1,800 fee is strictly non-refundable.

    Optional on-site sauna assembly is $1,800. The service includes assembly of the sauna structure only. Electrical wiring, electrical connection, site preparation, foundation/platform work, permits, forklift service, crane service, and other construction work are not included.

6. Return Shipping Responsibility Summary

Return Reason Who Pays Shipping? Additional Fees
Defective / Damaged / Wrong Item Forest Cedar None
Customer Preference / Wrong Order Customer 20% Restocking Fee
Used Saunas Customer Not Returnable

7. How to Start a Return

Do not ship items back to the return address without prior authorization. Unauthorized returns may be rejected.

  1. Contact support to initiate a request.
  2. Provide order number and required photos/videos.
  3. Once approved, we will provide the nearest return warehouse address.
  4. Refunds are processed within 7–14 business days after inspection.
  5. As our saunas are large-scale equipment, they must be returned to our specialized logistics centers, not our Wyoming administrative office.

CONTAC US

Forest Cedar Support                                   Company Info

Email: sales@forestcedar.com                       Pyndora Inc.

Phone: +1 (347) 552-9184                           30 N Gould St Ste R

Hours: Mon to Fri, 9:00 AM – 6:00 PM        Sheridan, WY 82801