Shipping & Delivery Policy

Forest Cedar (operated by Pyndora Inc) is committed to transparency. Please find our logistics details below.

1. Shipping Policy

📍 Delivery Areas

Contiguous United States: We provide standard freight shipping to the lower 48 states.

  • Alaska & Hawaii: Not included in standard shipping. Please contact customer support to verify feasibility and calculate applicable surcharges.
  • International: Not currently available.

⏱️ Processing & Transit Timelines

1. To ensure the best value, orders are dispatched from our US warehouses or our international manufacturing hub based on stock availability.

  • Order Cut-off Time: 5:00 PM (EST) - Monday to Friday.
  • Handling Time: 3 – 5 business days (Mon-Fri).
  • Transit Time: 15 – 20 business days (Mon-Fri).
  • Total Estimated Delivery: 18 – 25 business days.
  • Note: Custom-made or "Made-to-Order" saunas require an additional 15-20 days for production before the handling period begins.

🚚 Delivery Method (LTL Freight)

All saunas are shipped via professional LTL Freight.

  • Appointment: The carrier will call you to schedule a delivery window.
  • Curbside Delivery: This is a curbside delivery service. Drivers will unload the item at your curb/driveway.
  • Signature Required: An adult (18+) must be present to sign for the delivery.

2. Order Cancellation

Plans change? We understand. Fees depend on the production stage:

🕐 Within 48 Hours

Free cancellation with a 100% full refund.

⚠️ After 48 Hours (Pre-shipment)

 A $200 processing fee applies as materials are allocated for your specific order.

🚢 After Shipment

Customers are responsible for round-trip freight costs plus a 20% restocking fee.

3. Return & Refund Policy

You have 30 natural days from receipt to request a return. Items must be unused, unmodified, and in original packaging.

Return Responsibility & Fees

Reason Shipping Cost Refund Amount
Seller Responsibility
(Defective, Wrong Item) 		Paid by Forest Cedar 100% Full Refund
(Includes original shipping)
Buyer Responsibility
(Changed Mind, Size Issue) 		Paid by Customer

A 20% restocking fee will be deducted from the actual purchase price

 (the amount paid at checkout, excluding taxes) for all non-quality related returns

⛔ Non-Returnable Items

Custom-sized saunas, used/installed products, and clearance items cannot be returned.

🔄 Return Process

1
Submit Request: Email sales@forestcedar.com with your Order # and clear photos (proof of damage or unused condition).
2
To initiate a return, please email us at sales@forestcedar.com. Once approved, our team will provide a specific Return Merchandise Authorization (RMA) and the designated return warehouse address (as our items are shipped from and must be returned to regional fulfillment centers, not our Wyoming registration office).
3
Refund: Upon inspection (1-2 weeks), the refund will be issued to your Original Payment Method.
(Credit cards may take an additional 3-5 days to post.)

4. Damages & Quality Issues (Critical)

48-Hour Reporting Window

Please inspect your shipment upon arrival. If any visible damage is found, please note it on the delivery receipt and contact us within 48 hours.

  • Within 48 Hours: We provide free replacements or repair parts.
  • AFTER 48 Hours:Damage may be considered customer-caused; however, we will still provide repair solutions at cost.

5. Warranty Coverage

Forest Cedar offers a One-Year Limited Warranty on all wooden saunas (Original Purchaser Only).

🛠️ Quality Defects: We provide on-site repair services for manufacturing defects.

📉 Improper Use / Aging: Repairs for misuse or natural aging are provided at cost price.

Contact Us

Forest Cedar Support
Email: sales@forestcedar.com
Phone: +1 (347) 552-9184
Hours: Mon to Fri, 9:00 AM – 6:00 PM (EST)

Company Info
Pyndora Inc
30 N Gould St Ste R
Sheridan, WY 82801