Shipping & Delivery Policy

Forest Cedar (operated by Pyndora Inc) is committed to transparency. Please find our logistics details below.

1. Shipping Policy

📍 Delivery Areas

Contiguous United States: We provide Free standard freight to contiguous 48 states.

  • Alaska & Hawaii: Not included in standard shipping. Please contact customer support to verify feasibility and calculate applicable surcharges.
  • International: Not currently available.

⏱️ Processing & Transit Timelines

  • Order Cut-off Time: 5:00 PM (EST) - Monday to Friday.
  • Handling Time: 3 – 5 business days (Mon-Fri).
  • Transit Time: ( in-stock) orders typically require 3–5 business days for handling, followed by approximately 10-15 business days for transit. Estimated total delivery time: 13–20 business days. 
    (Made-to-order) require an additional 20–25 business days for production before shipping.

    Orders are fulfilled through our international manufacturing and logistics network. Depending on product availability and production status, products may be manufactured internationally and transported to the United States before final-mile delivery by a domestic freight carrier.

🚚 Delivery Method (LTL Freight)

All saunas are shipped via professional LTL Freight.

  • Appointment: The carrier will call you to schedule a delivery window.
  • Curbside Delivery: This is a curbside delivery service. Drivers will unload the item at your curb/driveway.
  • Signature Required: An adult (18+) must be present to sign for the delivery.

    Curbside Freight Delivery

    Saunas are delivered by professional freight carriers to the curbside or driveway accessible to the delivery truck.

    Due to the size and weight of our sauna crates, the carrier does not provide placement, indoor delivery, or assembly.

    Customers are responsible for ensuring that appropriate unloading equipment or sufficient assistance is available when required.

    Our logistics team will provide delivery instructions and coordinate the delivery appointment in advance.


2. Order Cancellation

Plans change? We understand. Fees depend on the production stage:

🕐 Within 48 Hours

Free cancellation with a 100% full refund.

⚠️ After 48 Hours (Pre-shipment)

 A $200 processing fee applies as materials are allocated for your specific order.

🚢 After Shipment

Customers are responsible for round-trip freight costs plus a 20% restocking fee.

3. Return & Refund Policy

You may request a return within 30 calendar days of delivery. For non-defective returns, the customer is responsible for return freight and a 20% restocking fee. If the product is defective, materially damaged, or the wrong item was delivered, Forest Cedar will cover the approved return or replacement shipping costs. Items must be unused, unmodified, and in original packaging.

Return Responsibility & Fees

Reason Shipping Cost Refund Amount
Seller Responsibility
(Defective, Wrong Item) 		Paid by Forest Cedar 100% Full Refund
(Includes original shipping)
Buyer Responsibility
(Changed Mind, Size Issue) 		Paid by Customer

A 20% restocking fee will be deducted from the actual purchase price

 (the amount paid at checkout, excluding taxes) for all non-quality related returns

⛔ Non-Returnable Items

Custom-sized saunas, used/installed products, and clearance items cannot be returned.

🔄 Return Process

1
Submit Request: Email sales@forestcedar.com with your Order # and clear photos (proof of damage or unused condition).
2
To initiate a return, please email us at sales@forestcedar.com. Once approved, our team will provide a specific Return Merchandise Authorization (RMA) and the designated return warehouse address (as our items are shipped from and must be returned to regional fulfillment centers, not our Wyoming registration office).
3
Refund: Upon inspection (1-2 weeks), the refund will be issued to your Original Payment Method.
(Credit cards may take an additional 3-5 days to post.)

4. Damages & Quality Issues (Critical)

48-Hour Reporting Window

Please inspect your shipment upon arrival. If any visible damage is found, please note it on the delivery receipt and contact us within 48 hours.

  • Within 48 Hours: We provide free replacements or repair parts.
  • AFTER 48 Hours:Damage may be considered customer-caused; however, we will still provide repair solutions at cost.

5. Warranty Coverage

Forest Cedar offers a One-Year Limited Warranty on all wooden saunas (Original Purchaser Only).

🛠️ Quality Defects: We provide on-site repair services for manufacturing defects.

📉 Improper Use / Aging: Repairs for misuse or natural aging are provided at cost price.

Contact Us

Forest Cedar Support
Email: sales@forestcedar.com
Phone: +1 (347) 552-9184
Hours: Mon to Fri, 9:00 AM – 6:00 PM (EST)